Questions | Answers |
| How long does it take until I am being helped? | In an emergency case within 48 hours. The regular procedure, including an intake, it takes up to 6 weeks. |
| Does "Home care Ernestine" supply care in kind? (Regular home care) | "Home care Ernestine is in principle a private care provider, which also supports care by contract with municipalities |
| Can I apply to "Home care Ernestine" for home care on behalf of my parents? | Sure, that is possible. If you are legally authorized or if you are given the authorization from your parents to manage your parent's business and your parent's PGB-money. |
| Can I transfer to "Home care Ernestine" and does "Home care Ernestine" manage the transfer with my former homecare organization? | Yes you can switch, but no, we do not manage the transfer from your former home care organization, but we can give you advice and support. |
| Can "Home care Ernestine" help me with the PGB-papers? | No we are not supposed to do so, but our accounts are comprehensive and very easy to process in the PGB-administration of our clients. |
| How can I apply for a PGB? | You can apply to the Care-Office (Zorgkantoor) in your municipality, either by letter or by phone, with an indication of the CIZ. |
| Does "Home care Ernestine" provide specialized care? | That is dependent upon your needs, but typically we can provide all kinds of specialism. |
| How can I make an application for care to "Home care Ernestine"? | You can make an application only by means of a consultation with one of our colleagues, see our application-form. |
| What does "Homecare Ernestine" offer? | Well adjusted care with a profound working-method. |
| I speak bad and/or shortcoming Dutch, does this cause a problem? | No, because our colleagues speak several languages. |
